Changing Oil and Changing Times – The Independent Auto Repair Service Dilemma
You’ve been in a major accident or your car has experienced some cosmetic/structural damage because of bad weather condition. Either way, you want the dents, dings and scratches fixed as soon as entirely possible. Entrusting your prize vehicle to your initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have most beneficial interest at heart.
Take for instance the recent “Sierra Vista Herald” news report declaring, “Auto repair shops to be checked out.” Seems Arizona’s new attorney general is putting a sting operation into effect in a state that will “determine if those in the business of car repair are increasingly honest with their customers.”
What prompted the great need of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them into a lowball estimate.
In light of situations like these, it’s no wonder that recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their customers’ best interests planned. Recently, EMC Publishers reported that “Local auto repair shop [had been] recognized by BBB for its consistency.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in all areas of business by owned and operated repair service provider secured the win.
One of the methods the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective always be getting you back with a road quickly and with confidence that your vehicle has been restored on the complete satisfaction. ICAR Gold class certification also suggests that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way in which the auto repair service walked away an issue honor was getting the time promote to its customers, in plain, non-technical language, what repairs their car needed and what options were available for them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative components. Watch out for auto body shops that use knock-offs or cheap imitations but charge a fee just slightly compared to a competitor because of this committed to the real deal and backs it up with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off by your auto repair garage. A reputable car body team focuses on taking that stress out of your process with focus on detail from quote, to insurance agency document approvals, all the way through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777
